Access to high quality medical advice 24/7 will soon be launched in 14 European countries by the Alliance for Public Health (APH) which has delivered its digital human social worker from artificial intelligence company UNITH (ASX: UNT), specialists in AI solutions.
The eSocial Worker, is the AI solution sought by APH which issued a public tender that was ultimately won by UNITH whereby it will be available around the clock for inbound healthcare inquiries and be powered by artificial intelligence to provide medically-approved advice, escalate the matter to a real social worker and be integrated with social service networks.
The digital human contains a range of technology upgrades that have been confirmed by UNITH that have been achieved for their Digital Human platform, effectively the birthplace of APH’s eSocial Worker.
UNITH’s digital humans, equipped with advanced GPT technology, have typically engaged in closed data set conversations where information is sought only from approved information, which is the case of the eSocial Worker. However, one new development to the platform is its ability to allow users to now elect to open data sets which would have the digital human converse with information sourced from the broader internet, as ChatGPT does.
The next and final phase of the project is Mobile App integration where the eSocial Workers will be integrated on WhatsApp, Messenger, and other direct messaging platforms.
UNITH’s CEO, Idan Schmorak, emphasised the significance of these technological advancements, stating, “The recent tech upgrades are a crucial part of our preparation for the imminent launch of the self-service platform, the key catalyst for larger distribution. We have successfully completed all the back-end design work and enhanced security to ensure the platform runs smoothly and safely for our clients.
“We are pleased with the progress achieved with our clients, APH Digital Human, and importantly, the ability to now showcase this work to our pipeline of customers.”
As part of the platform’s upgrade, UNITH has also rolled out security and video synthesis upgrades which will prepare the Digital Human platform for a large influx of users in the coming months when the Company launches its self-service offering for the platform.
At present, digital humans generated require some involvement from UNITH developers to be programmed correctly. But with the self-service platform, users will be able to program the digital humans themselves by uploaded information (closed data set) that will be their source of information, such as an employee handbook or list of FAQs. From there, the user will be able to embed the digital human on their own website to start working for them.
These digital humans will be made available under a freemium model where basics can be accessed by anyone, but premium features will include visual customisability, additional languages, higher speeds, additional storage and analytics.
“These improvements will also open doors to more business opportunities and enable us to launch new AI products faster,” said Schmorak.
The self-service platform will be made available to select customers, likely those who have previously expressed interest with UNITH, before a broader public launch by March 2024.
A 2023 McKinsey report forecasts that AI integration will generate between USD $2.6 trillion and $4.4 trillion in value across industries if adopted by businesses globally, with $340-$470 billion to be achieved through customer operations alone.
Across FY23, UNITH reported $4 million in revenue and $0.2m EBITDA, a $2.6m improvement on the previous year.
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