Dubber secures Telstra as major client, are your calls being recorded?

Melbourne-based tech company Dubber (ASX: DUB) may be in line for a bump in revenue having agreed to terms with Telstra (ASX: TLS) which will enable Telstra clients to access Dubber’s call recording software. 

Already the world’s most scalable call recording service, Dubber was founded in 2011 but quickly grew to service telecommunications clients across North America, Asia Pacific, and Europe. 

With Telstra, Australia’s largest telecommunications company, joining the list of Dubber clients, eligible Telstra customers will have an option to opt-in to Dubber’s services, allowing calls to be recorded and stored on cloud-based servers under a Software-as-a-Service model. 

“We are delighted to be announcing our agreement with Telstra today and believe it will enable the full expression of the capability of the Dubber Platform,” said Dubber CEO, Steve McGovern. 

“By providing call recording extensively on both Unified Communications and mobile networks, Telstra business customers of all sizes will be able to provide call recording, data capture, advanced analytics and AI throughout their entire organization.

We believe this agreement with Telstra effectively ‘democratises’ call recording, at cloud scale, beyond the traditional domain of contact centres, to any and all business users.” 

Revenues generated from the agreement will be dependent on uptake of the service and will initially be made available to customers subscribed to Telstra Liberate, Telstra IP Telephony and Telstra SIP Connect customers. 

The agreement follows on from another major agreement signed with Sprint Telecom, a Tier 1 provider in the United States, last month. 

For the quarter ending December 31, 2019, Dubber reported revenues for $2.4m for the quarter, an increase of 89% on the corresponding 2018 quarter.