UNITH upgrades network for digital humans to service customers worldwide, 24/7

Living up to its popular qualities, digital humans have clear advantages when it comes to cost, customisability, scalability, automation and effectiveness. Cited in research published in Harvard Business Review on digital humans, “Once ‘hired’, they never tire, never complain, never seek a raise, and always follow company policy”. More and more companies look forward to obtaining these value propositions through deploying digital humans, which has been keeping the demand afloat. 

However, great popularity comes with great responsibility too. Other than having to resemble a real human, digital humans need to be available and reliable 24/7. It shouldn’t look unnatural and can’t afford lagging, busy servers, or time zone dependent business hours. Or else it won’t be delivering its purposes of doing things that typically can’t be done by real humans.

For those reasons, artificial intelligence (AI) company UNITH (ASX: UNT) has undergone an infrastructure upgrade, demonstrating a clear understanding of market needs as well as achieving technical milestones that will meet the demands of global clients seeking faster responsiveness from digital humans.

Included in the key development milestone is new server architecture implementation, which allows the platform to support clients worldwide by optimising bandwidth usage by 15x. This will assist UNITH in marketing their Digital Human platform where the AI can operate 24 hours a day, 7 days a week, and interact with multiple customers concurrently without lag.

Additionally, improvements to the video synthesis process enable the digital humans to load 4 times faster on any device. 

The server upgrade will also facilitate a new backend dashboard which has been designed to provide a simple onboarding experience for clients, in which they can upload documentation to the Digital Human platform and run their digital humans based on the provided information, as well as receive analytics of their performance.

UNITH CEO Idan Schmorak commented, “Over the last month, we have successfully expanded our development team which has UNITH on track to deliver on the goals set out in our 2023 Roadmap. 

“As we roll out these new features into the Digital Human platform, we look forward to creating new commercial opportunities by offering the enhanced Digital Human platform to current and future clients as conversational AI solutions that can solve their business challenges.”

Improvements also continue to be made in the human likeness aspect of the AI-generated digital humans, so they can replicate human facial responses, reactions and attentiveness within bandwidth boundaries. 

Facial movement improvements will feature the addition of 150 additional synthetic audio profiles to the Digital Human platform library to refine the quality of voice and intonation used in natural speech. The library now has more than 750 unique voices that can be engaged, while the Digital Humans can converse in more than 60 languages.

Aside from infrastructure and feature upgrades, UNITH also mentioned that Phase 1 of the GPT Integration is currently underway. This enables a generated Digital Human to converse in real

time, answering questions based on a select data set of information. Initial testing has confirmed the platform’s ability to generate correct answers from small data sets such as Wikipedia pages and company websites, while testing of larger data sets such as employee handbooks, operating manuals and company policies are expected to be completed during the June 2023 quarter.

This phase of development also includes optimising the conversation features and adapting them per each vertical – adjusting the GPT prompt to the UNITH platform – to receive relevant outputs that matches the client’s needs, tone and use-case. A demonstration of these new features are showcased in this video: 

Schmorak expands that the need for conversational AI is rapidly increasing as companies seek to automate customer brand representation and support. 

“Digital Humans are meeting that demand by providing personalised online experiences that are cost-effective and consistent.”