A 2023 McKinsey report shed light on research wherein one company with 5,000 customer service agents saw its issue resolution improve by 14% an hour, time spent reduce by 9%, and requests to speak to a manager decline by 25%—and it’s all thanks to generative AI. According to McKinsey, USD $4.4 trillion of value that
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Electric vehicles are ruling the roost when it comes to sustainable transportation. And this has paved the way for new innovations, like EcoGraf’s (ASX: EGR) graphite anodes, typically used to produce lithium-ion batteries, to take centre stage and enable the sustainable growth of EVs. EcoGraf has received notice from the US Patent and Trademark Office
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