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McKinsey

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  • Are digital humans the future of online business? McKinsey and UNITH say yes

    Are digital humans the future of online business? McKinsey and UNITH say yes

    A 2023 McKinsey report shed light on research wherein one company with 5,000 customer service agents saw its issue resolution improve by 14% an hour, time spent reduce by 9%, and requests to speak to a manager decline by 25%—and it’s all thanks to generative AI.  According to McKinsey, USD $4.4 trillion of value that

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  • EcoGraf granted US patent for its purified graphite technology

    EcoGraf granted US patent for its purified graphite technology

    Electric vehicles are ruling the roost when it comes to sustainable transportation. And this has paved the way for new innovations, like EcoGraf’s (ASX: EGR) graphite anodes, typically used to produce lithium-ion batteries, to take centre stage and enable the sustainable growth of EVs. EcoGraf has received notice from the US Patent and Trademark Office

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